Change and Patch Management Procedure
Internal 2 of 4
1. Scope
Information Dynamics Change and Patch Management procedure applies to all individuals that
install, operate or maintain Information Resources as per Change Management policy and
Communication & Operational Management Policy.
2. Definitions / Acronyms
• PTR : Project Tracking and Reporting
• AM : Account Manager
• PM : Project Manager
• TM : Technical Manager
3. Inputs
• IT Helpdesk
• Change Request Form
• Audit Findings
• ISMS Steering Committee suggestions.
• Automated patch installation request through centralized server.
4. Entry Criteria
• Change initiated due to technological changes/requirements
• Change initiated due to Client Requirements
• Change initiated due to vulnerability
• Change initiated due to audit findings
• Change initiated due to Software Process Improvement Suggestions
• Request for installation is thrown automatically through centralized server
5. Tasks
5.1. Change Control
• Any change in the Network Architecture, Servers, and Desktop is initiated through
Change Request Form / Email / Change Management Process.
• A change control number is allotted to each change by Change coordinators.
• Approval for implementation is sought from IT Head.
• Business requirement for the change and its impact on other systems are be analyzed. By
IT Team in consultation with the respective AM/PM/IT Head
• In case, piloting of change request is necessary, it is conducted in actual operating
conditions.
• Pilot results are analyzed and a report is submitted concerned stakeholders for further
approval.
• Once the pilot report is analyzed then actual implementation of change is initiated.
• All affected groups/ departments are informed about the changes and its impact.